Our Services Agreement - at a glance

This page offers a plain-language overview of Our Master Service Agreement (MSA) so You know what to expect when You sign on.

This summary is for convenience only. The signed MSA is what governs Our relationship and prevails over anything in this summary in the event of a conflict.

Read alongside Our Service Catalog and Service Standards.

Last updated, April 17, 2026

Term & Renewal (Section 2)

Initial term: Four (4) months.
After that: Automatic month-to-month renewal.
Ending it: Either of Us may terminate at any time, for any reason, on thirty (30) days’ written notice.
Material breach: A thirty (30) day cure window (or five (5) days for unpaid invoices).

Fees & Payment (Section 3, Schedule B)

Pricing: Recurring fees are set in Your Statement of Work (SOW); additional-service rates live in the Service Catalog.

Invoicing: Monthly in advance, due on receipt.

Third-party costs (software licences, cloud subscriptions, hardware, etc.) are passed through at Our then-applicable rate.

Payment method: Credit card on file via Stripe, with automatic billing.

Late payment: Interest at Bank of Canada Prime + 3%.

Declined card: $25 processing fee.

Non-payment: Services may be suspended on three (3) days’ notice.

Currency: Canadian Dollars.

Services (Sections 1, 4, 5)

Work is defined in one or more Statements of Work (SOWs) and delivered per Our published Service Standards and Service Catalog.

We may recommend and resell third-party products and services, which come with their own vendor terms.

We may use AI tools in Our internal delivery of the Services, but will not grant AI tools autonomous access to Your systems without Your written consent.

What You Can Count On From Us

Service delivery to Our published Service Standards. (Section 1.2)

Insurance: $2M commercial general liability and $2M professional liability. (Section 9.1)

Security incidents: Notification within seventy-two (72) hours of Us becoming aware. Forensic investigation and recovery beyond initial containment and notification is billable. (Section 8)

Confidentiality & privacy: Mutual confidentiality, and Services delivered per Our Privacy Policy. (Sections 6, 7)

You are expected to carry Your own business and cyber liability insurance appropriate to Your business. (Section 9.2)

If We Part Ways (Section 2.4)

Provided Your account is paid up:

  • We preserve Your data for thirty (30) days, then permanently delete it.
  • We hand over account login credentials.
  • We help transition to a new provider at no charge for up to five (5) hours; additional time at Our then-applicable rates.
Your systems and data are always Yours. The configurations, documentation, scripts, and monitoring tools We build to manage Your environment are Ours, and We license them to You while We are working together. On exit We hand over Your account credentials and help You transition; We do not transfer Our internal management tooling and documentation.
Governing Law & Disputes (Section 14)
Ontario law. Disputes move through good-faith negotiation, then mediation, then binding arbitration.

This page summarizes the MSA for convenience. The signed Master Service Agreement, Statements of Work, Service Catalog, and Service Standards govern Our working relationship.

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