We deliver 4 types of Services. Here’s how it works.
Invisible work.
No request needed.
Based on severity.
Fix issues on managed accounts and devices:
Email or open a ticket in support portal
Based on severity.
Add, remove or make changes to existing systems.
Email or Service Request Form in support portal.
Five (5) business days notice is required to complete minor changes across multiple systems. Projects are quoted and scheduled with approval.
Not broken. Training required.
Available 24/7.
A system managed by Us is down or breached. Examples:
*During business hours (8:30am-5pm) where Help Desk Support Plan with Service Level Agreement is part of your Services with Us. After hours service is only provided in Urgent cases, with a three (3) hour response time.
A system managed by Us is preventing critical business functions for most or all users. Examples:
A system managed by Us has issues affecting individual users but not preventing all work. Examples:
Service requests. Examples:
We love to help people with techaches.
The more context you include in a help request, the faster we can get the right person on it. A quick note about what changed, what you were doing, or who else is affected goes a long way.
Thank you for using “urgent” and “emergency” for situations that genuinely are. It helps us respond appropriately when it counts.
Security patches only work after a restart.
Until then, your device has gaps that attackers actively look for.
A single unpatched machine can be the entry point for a breach that affects your entire organization.